We're here to help!
Whether you have a return, a complaint, or questions about our products – you will find the right help here quickly. Often in just a few clicks!
Good to know – the 3 most frequently asked questions about DERBLAUE®
Our products are designed for a wide range of liquids – from heating water and glycol to oil and fuels. Which liquids are suitable depends on the specific product. For example, our pump systems are not suitable for oil. You can find all the information directly on the product pages.
It’s simple: thanks to integrated flexible metal, our spill containment systems adapt even to difficult installation situations. This allows you to collect liquids directly at the workstation and drain them in a controlled manner. We show you what this looks like in practice in our application videos.
You can purchase our products directly in our online shop or from one of our numerous retail partners. You can find a suitable provider using our dealer search.
Service & Returns
Where did you buy?
In our online shop at derblaue.com, on Amazon or from a retailer? Just tell us where you ordered.
Amazon will help you out
For purchases on Amazon, returns and complaints are handled through your Amazon account: go to “Your Orders” on Amazon, select the order and start the return there or contact the seller. You’ll also find your invoice there under “Your Orders” → “Invoice”.
Your seller will help you out
Did you buy from a retailer? Then your seller is the right contact for returns and complaints – please get in touch with them directly, that’s the quickest way to get help. For questions about the product, we’re of course still here for you.
What do you need?
Your order
Enter your order number and the email address you used for the order – we’ll look up your order.
Sorry, a return is no longer possible
Your order is outside the time window of our money-back guarantee, so we can’t accept a return here any more – sorry!
Good to know: If your product is faulty, you can file a complaint at any time. Guarantee and statutory warranty apply regardless of the return window.
No matching items found
This order doesn’t contain any items you can return or complain about here – for example because it has already been sent back or only includes services or vouchers. Your order hasn’t (fully) arrived yet? Write to us using the contact form, e.g. to cancel it.
Your order is still on its way
Your order hasn’t reached you yet – so you can’t return or complain about anything here yet. Write to us using the contact form if you’d like to change or cancel something or have a question about the delivery.
Which items are affected?
Just a few more details
Write to us
We’ll get back to you as soon as possible.
All done!
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We are here for you personally
Stuck or would you like to speak with us directly? We are happy to help you personally.
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