Get answers to your questions
General questions and ordering process
ordering process
You can order our products directly through our online shop or through our partner retailers.
Simply visit our website and go to the “Products” section and select your desired category.
To purchase from a retailer, go to the "Retailers" section and select your desired retailer from the overview. Now all you have to do is click on the logo to go to the retailer's website.
Yes, we offer individual conditions and discounts to commercial customers. Please contact us using our contact form to find out more about our B2B offers.
Yes, we offer a 60-day money-back guarantee. If you are not satisfied, you can return the product within this period.
The shipping time is usually 2-5 working days for Germany, Austria, Switzerland, depending on your location the delivery may take longer. We always strive for a fast delivery.
In addition, you will receive a tracking link from us for each delivery so you can track the delivery.
Delivery time is usually 4-6 working days for United Kingdom, depending on your location delivery may take longer. We always strive for fast delivery.
In addition, you will receive a tracking link from us for each delivery so you can track the delivery.
Shipping time is usually 3-4 working days for France, depending on your location delivery may take longer. We always strive for fast delivery.
In addition, you will receive a tracking link from us for each delivery so you can track the delivery.
Our logistics center is located in the south of Germany, in Sonthofen at the foot of the Alps.
Within the EU economic region No.
In Switzerland and Norway additional customs and import taxes may apply, please check with your local customs office in advance.
For the UK, we calculate the tax and customs duties for you during checkout and then deduct them from your bill. So you don't have to worry about anything.
General Questions
Our products are extremely flexible, durable and specially developed for demanding applications. We also attach great importance to sustainability and quality in order to facilitate and improve your work processes.
Yes, we offer training and tutorials to help you get the most out of our products. Check out our website or contact us for more details.
DERBLAUE® is easy to understand and the name makes communication in everyday work easy. DERBLAUE® symbolizes quality, reliability and innovation. The color blue is often associated with trust and professionalism, which we reflect with our products and our service.
Yes, we also offer customized collection solutions for specific requirements. Contact our sales team for personal advice and a quote.
We have answers
to the most asked questions
The tub
Our tub has been on the market for 3 years and we have not yet received a complaint due to defective bending metal elements. If they do break, the bending metal elements can be purchased as spare parts and replaced.
Bend the tub into exactly the shape you need and it will stay stable and hold the shape. It cannot fold on its own as long as there is no load applied.
The tub is resistant to all common liquids, including contaminated heating water, liquids containing glycol, hydraulic and heating oil and many others
Pumpingsystem
No. The pump does not have a float switch, but can run dry for 45 minutes on its own and does not need to be monitored the entire time.
No, if the pump is operated with a power supply. Here the power supply must be connected or disconnected from a power source in order to start or stop the pumping process.
Yes, if the pump is powered by a battery. There is an on/off button here.
Yes. If the pump is operated with the power supply, it is important to first plug the power supply into the socket. And then connect the pump to the power supply.
Yes. Thanks to the very compact design of the pump, it even fits through 50mm openings.
If, for example, the emptying of buffer storage is defective, the pump can be placed from above through a small opening.
The DERBLAUE® scope of delivery includes a 3m hose. However, the hose length can be extended up to 50m if necessary.
Battery Pack
The battery switch must be pressed when charging. The power supply indicator light switches from green to red during charging.
The battery has a voltage display. Please note the yellow table on the battery housing.
E.g:
12.6V = 100% charged. 10.8V = 50% charged.
The charging process for a completely empty battery takes approx. 3 hours. The pump can also be temporarily operated using only the power supply.
The battery was designed for the construction site and has extra foam inside the housing so that it is very stable and even hard impacts do not affect its function.
The battery was designed for the construction site and has extra foam inside the housing so that it is very stable and even hard impacts do not affect its function.
Slide
The slide is resistant to all common liquids, including contaminated heating water, liquids containing glycol, hydraulic and heating oil and many others
1) Using the neodymium magnets processed in the eyelets, the slide can be fixed to metal surfaces/objects or combined with the bending metal elements of the tub or the rosettes.
2) The slide can also be attached using the hanging system using the eyelets.
Due to the design of the slide, the bending metal elements cannot be replaced. However, we know from experience that the bending metal elements can withstand a lot of bending processes.
Small holes or tears can be repaired with our patch kit. Bending metal elements cannot be replaced on the slide.
Single-Splashguard
The single rosette can be used for pipe diameters of 21-26mm.
The mushroom head Velcro fastener can withstand approx. 500 openings/closings.
Small holes or tears can be repaired with our patch kit. Due to the design, bending metal elements cannot be replaced in the rosettes.
The single rosette can be seamlessly combined with the magnets of the slide thanks to the integrated bent metal elements.
Double-rosette
The mushroom-head Velcro fastener can withstand approx. 500 openings/closures.
Small holes or cracks can be repaired with our patch kit. Due to the design of the double rosette, bent metal elements cannot be replaced.
The double rosette can be seamlessly combined with the magnets of the slide thanks to the integrated bent metal elements.
Funnel small 40 and large 80
No, as this would otherwise collapse under load and the function would be significantly impaired. Instead, the funnel has bendable fiberglass rods.
The maximum load is 80kg .
The length of the hanging system can be adjusted from approx. 80cm to approx. 140cm.
The hose connection is made of brass and is therefore particularly durable.
The funnel has a ¾ inch external thread and a ½ inch internal thread.
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