Get answers to your questions
General questions and ordering process
ordering process
You can order our products directly through our online shop or through our partner retailers.
Simply visit our website and go to the “Products” section and select your desired category.
To purchase from a retailer, go to the "Retailers" section and select your desired retailer from the overview. Now all you have to do is click on the logo to go to the retailer's website.
Yes, we offer individual conditions and discounts to commercial customers. Please contact us using our contact form to find out more about our B2B offers.
Rückgabe
Yes, we offer a 60-day money-back guarantee. If you are not satisfied, you can return the product within this period.
Versand
The shipping time is usually 2-5 working days for Germany, Austria, Switzerland, depending on your location the delivery may take longer. We always strive for a fast delivery.
In addition, you will receive a tracking link from us for each delivery so you can track the delivery.
Delivery time is usually 4-6 working days for United Kingdom, depending on your location delivery may take longer. We always strive for fast delivery.
In addition, you will receive a tracking link from us for each delivery so you can track the delivery.
Shipping time is usually 3-4 working days for France, depending on your location delivery may take longer. We always strive for fast delivery.
In addition, you will receive a tracking link from us for each delivery so you can track the delivery.
Our logistics center is located in the south of Germany, in Sonthofen at the foot of the Alps.
Within the EU economic region No.
In Switzerland and Norway additional customs and import taxes may apply, please check with your local customs office in advance.
For the UK, we calculate the tax and customs duties for you during checkout and then deduct them from your bill. So you don't have to worry about anything.
General Questions
Our products are extremely flexible, durable and specially developed for demanding applications. We also attach great importance to sustainability and quality in order to facilitate and improve your work processes.
Yes, we offer training and tutorials to help you get the most out of our products. Check out our website or contact us for more details.
DERBLAUE® is easy to understand and the name makes communication in everyday work easy. DERBLAUE® symbolizes quality, reliability and innovation. The color blue is often associated with trust and professionalism, which we reflect with our products and our service.
Yes, we also offer customized collection solutions for specific requirements. Contact our sales team for personal advice and a quote.
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